Apa yang Dimaksud Problem Solving?
Problem solving merupakan cara mengidentifikasi dan menemukan solusi yang efektif untuk mengatasi masalah yang dihadapi. Pada dasarnya, kemampuan ini berkaitan dengan berbagai kemampuan lain seperti kemampuan mendengar, menganalisa, meneliti, kreativitas, komunikasi, kerja tim dan pengambilan keputusan.
Contoh Problem Solving
Paling sering muncul dalam wawancara kerja, calon karyawan biasanya diminta untuk menyelesaikan beberapa pertanyaan berbasis skenario yang bisa dijawab seperti cara menangani situasi di masa lalu. Kemudian bagaimana mengelola masalah yang muncul di dalam pekerjaan berikut contoh pertanyaannya.
Pelamar diminta untuk melakukan penjadwalan terhadap sebuah proyek yang harus diselesaikan dengan cepat, namun ternyata tidak dapat menyelesaikan pekerjaan tersebut. Karena memerlukan informasi dari kolega lain yang saat ini tidak dapat dihubungi, bagaimana pelamar bisa menghadapi dan memecahkan masalah ini.
Untuk bisa memecahkan masalah dalam pekerjaan misalnya, diperlukan pengetahuan yang banyak karena hal itu merupakan salah satu cara meningkatkan kemampuan problem solving. Memperbanyak pengetahuan teknis di bidang pekerjaan yang digeluti, pengetahuan yang kuat tentu membuat lebih mudah masalah yang sedang dihadapi.
Skill dalam Proses Problem Solving
Melatih kemampuan dalam memecahkan masalah adalah bagian penting untuk pengembangkan kapasitas. Akan ada banyak keterampilan yang terasah seiring proses pelatihan problem solving. Apa saja? Berikut beberapa keterampilan yang akan terasah ketika mengikuti pelatihan problem solving:
1. Kemampuan Mendengar (Listening)
Mendengarkan secara aktif membantu Anda mengumpulkan informasi berharga untuk pemecahan masalah. Pemecah masalah yang baik dapat mengidentifikasi semua orang yang terlibat, mendorong mereka untuk terlibat dan secara aktif mendengarkan pendapat yang berbeda untuk memahami masalah, akar masalahnya, dan solusi yang dapat diterapkan.
2. Pemikiran Kritis (Critical thinking)
Pemikiran analitis membantu untuk memahami masalah dan penyebabnya. Kemampuan membangun sebab dan akibat sangat penting dan berkaitan dalam mengantisipasi efek jangka panjang dari suatu tindakan. Kemampuan analisis ini memberikan efektivitas solusi.
3. Berpikir Kreatif (Creative Thinking)
Pemecahan masalah mengharuskan seseorang untuk menciptakan keseimbangan antara logika dan kreativitas. Kreativitas dapat menuntun untuk menemukan penyebab masalah. Hal ini juga membutuhkan kreativitas untuk mengembangkan solusi inovatif. Orang-orang kreatif membawa perspektif unik dan memberikan arah baru bagi perusahaan.
4. Komunikasi (communication)
Dalam proses pemecahan masalah, penyampaian pendapat atau pemaparan sebuah masalah atau solusi pasti memerlukan kemampuan komunikasi yang baik. Komunikasi efektif yang dimaksud bisa dalam bentuk lisan maupun tertulis.
Baca juga: Cara Meningkatkan Kemampuan Berkomunikasi atau Communication Skill Bagi Pemimpin
5. Kerjasama Tim (Teamwork)
Dalam proses pemecahan masalah pastinya melibatkan kerja tim. Ada proses diskusi atau bertukar pikiran untuk mengumpulkan berbagai pendapat dan pandangan seseorang terhadap sebuah masalah. Selanjutnya tim akan menentukan solusi terbaik dari proses kerjasama tersebut.
6. Pengambilan keputusan (Decision Making)
Seseorang harus dapat memutuskan metode apa yang harus digunakan untuk mengidentifikasi masalah, solusi mana yang harus diambil dan bagaimana mengimplementasikan solusi tersebut. Hampir setiap tahap pemecahan masalah mengharuskan seseorang membuat keputusan.
Selain itu, kemampuan memecahkan masalah menjadi cerminan profesionalitas seseorang. Dalam jangka panjang, perusahaan yang menggunakan pelatihan pemecahan masalah akan memungkinkan karyawan mereka untuk secara efisien dan produktif mengelola setiap interaksi internal atau eksternal dengan profesionalisme yang hanya akan menguntungkan bisnis secara keseluruhan.
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